Customer Support Center

Find answers to common questions, learn about our shipping process, and get the support you need for a smooth partnership with IronForge Auto.

Frequently Asked Questions

Orders & Account

It depends on the product. Gasket sets start at 50 sets per reference, sealing components at 100 units, filters at 500, and clamps at 1,000 per size. For custom parts we look at each project individually. If you're a new distributor, we can talk about what works for both of us.

We coordinate checks on incoming materials, during production, and before shipment according to the requirements agreed for each order. Please tell us what documents you require at the quotation stage so we can confirm what can be provided and when.

Yes. Our team can help with product selection, vehicle fitment questions, and cross-referencing competitor part numbers. If your customers have technical questions, we can handle those too.

Custom & Private Label

You share your specs, samples, or requirements. We make pre-production samples for your approval. Once you confirm, we go into production. The whole thing usually takes 30 to 60 days from first contact to first delivery.

Yes. Our engineering team regularly cross-references OE and competitor part numbers to find the right match in our range. If we don't have an exact match, we can evaluate whether we can develop one through our custom parts service.

Samples & Approvals

Sure. Stock samples from our existing range can go out in 3-5 business days. For custom or private-label samples, figure 15-30 days depending on complexity. We usually ask you to cover the freight, and we credit that against your first production order.

Production & Lead Times

Stock items ship in 7-15 days. Production orders take 20-45 days depending on the product and volume. Custom or private-label orders take 30-60 days after sample approval. We confirm delivery dates with every order acknowledgment.

We coordinate incoming-material, in-process, and pre-shipment checks according to the requirements agreed for each order. Please tell us any document requirements at the quotation stage so we can confirm what can be provided and when.

Shipping & Logistics

We support FOB, CIF and DDP shipping terms through experienced logistics partners. With DDP, we handle delivery to your named destination, including import clearance and duties; availability depends on the destination. We coordinate container booking, export documentation, and shipment processes to ensure smooth delivery to distributors in 10+ countries across the Middle East, Africa, South America, and Southeast Asia.

Multiple packaging levels available: bulk industrial packing, plain white box with labels, fully branded color boxes, and retail-ready blister or display packaging with anti-counterfeit measures.

Shipping Information

Learn about our export process, packaging standards, and logistics support for global shipments.

Export Process

IronForge Auto supports flexible international shipping arrangements, including FOB, CIF and DDP terms, through trusted freight forwarding partners. Our team coordinates export documentation and shipment processes to support reliable delivery to global distributors.

Packaging Standards

Multiple packaging levels available: bulk industrial packing, plain white box with labels, fully branded color boxes, and retail-ready blister or display packaging with anti-counterfeit measures.

Logistics Support

Export documents are coordinated as part of the order and shipment process. Please identify any additional destination-market document requirements at the quotation stage.

Still Need Help?

Our customer support team is ready to assist you with any questions about products, orders, or partnerships. Reach out to us directly.

Contact Support Team

Ready to Start Your Order?

Contact our sales team to discuss your requirements, receive a customized quotation, and begin the partnership process with IronForge Auto.